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FAQs

Returns, Refunds and Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is a $7 restocking fee applied to all orders.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shevoila.com

Shipping

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $5 unless you order a large amount of weight.  On FREE promotional items shipping starts at $7.95 as we are shipping from our different warehouses overseas.
      • How long does it take for an order to arrive?
        • This depends on the product ordered.  Most of our products typically take only a few days to get shipped out.  Extremely popular products can cause a 1-2 week delay.  Once shipped, your order should arrive within a few days.  For other items like free promotional items please allow up to 4 weeks for delivery depending on demand.  If you're still not sure, just email us.  We're happy to help.
      • I ordered 2+ items, but only received one... where's my order?
        • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.